Good smile us has absolutely terrible customer service. When tariffs were first placed on their imported goods in 2025, they suspended the imports on their products. That in itself is fine, but they refused to let customers cancel their preorders. They have a no cancellation policy. Though under the circumstances, they should have made an exception. They have since resumed imports, and my 1st of 4 of those preorders finally shipped aug 29. It didn’t arrive to the initial sort facility till sept. 4. That was the last update on the package, and it hasn’t moved. Contacted their customer service sept.9. They refused to even investigate the matter until sept. 18th. As of writing this (sept 12th), still no word on my package or help from goodsmile. And I still have 3 other preorders with them that I’m unable to cancel. Hopefully my bank can help me if nothing is done.
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