One of the poorest companies for customer service. I had my package get destroyed by UPS. When I reached out to them. I was offered $100 for me to return the figure. (The figure Itself cost $300) Which I'd have to pay the shipping. I Declined that offer since who in their right mind would take $100 for a $300 Item. I've reached out to them for additional solutions. (Giving me a discount, Full refund, coupon, freebies) Was ghosted for any more emails or chats that I've had with them. Very unprofessional and zero customer service. Especially If you're willing to buy a figure at a $300 price tag. The companies US support is basically useless and will make you move to the Japan support team. Very annoying to have to switch to different countries supports. Don't love all the exclusives they hold. Forcing you to pre order with them if you want a bonus item. Along with making you pay for shipping and no options to get free shipping.
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