When a casino has a high score but a cluster of 1-star reviews, the negative feedback usually centers on three main issues:
Withdrawal Delays: The most common complaint. Users often cite long verification processes (KYC) or "stalled" payments.
Bonus Terms: Hidden wagering requirements (20 \times or 40 \times the bonus amount) that make it difficult to actually cash out winnings.
Customer Support: As noted in your screenshot, the platform "Hasn't replied to negative reviews," which can be a sign of poor post-purchase support.
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