I purchased a jump starter Mdl. GP37-Plus some time ago. Upon 1st use the positive battery clamp broke. Under warranty the jump start cable unit was replaced. Upon trying to use it this past Saturday, I found the replacement was not applicable. The cable unit did not fit the battery pack. The starter unit is useless. Several emails later, I received no response from customer service. They refuse to stand by an improper warranty replacement that was shipped even after giving the model number. I tried contacting them directly but it is an international call; how successful might that be? The company will not stand behind their product; nor offer customer support. If this is customarily what customer service has become, they know what they can do with it. If i am to purchase another jump starter, it will certainly not be from Gooloo. If I could give them less than 1 star, I would indeed do so. I refuse to deal with Gooloo. Period
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During a self-driving tour in the United States, the professional R&D personnel of Gooloo had to end their long-planned trip ahead of schedule as the car battery was short of power and could not be started. When trying to start the car, they found that the problem of power shortage could be effectively solved by lithium battery application technology.
Thereafter, when the staff returned to the laboratory they began hundreds of experiments, replacing the traditional chromic acid batteries with lithium battery technology, and finally developed the first simple and safe fire jumpers.
Subsequently, the brand GOOLOO was born in 2014 and launched a more comprehensive and in-depth research and development and production.
With "Enrich Your Driving Life" as GOOLOO‘s ’business philosophy, and a focus on the deep needs of self-driving enthusiasts and business travel groups, they keep constantly innovating which around the lithium battery application product ecosystem, includes jump starter, battery charger, portable power station etc.
And gooloo has quickly become one of the best brands of car jump starters in the North American market. GOOLOO products have also become a necessity for many car owners at the present time.
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