After paying petplan for my cat for 15 years (which is now at a monthly fee of £79!!) the very first claim I made which is for dental treatment (£600-800) is rejected because he doesn't have dental history spanning the last two years. This also took over a month for the pre-authorsiation team to let me know whilst my cat is suffering. There is no compassion or customer loyalty here whatsoever. I feel completely let down
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