Stuck in a loop in their customer service system with multiple people/AIs replying to the same email without looking at what has already been discussed. Took too long to finally get a straight answer on an issue of supposedly missing vet history. Claim is now resolved but still getting new responses to old emails! Premium and excess are both high so considering just opening a savings account for future vet bills!
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Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.