My dogs have been insured since I got them in 2016, I have just had my renewal from £99 pcm to £113 pm. I never make claims because they increase when I do. My girl dog got admitted to Northwest Veterinary Health care hospital with inflammation/infection and increased white blood cells and a mass cranial to her kidney. Petplan refused to pay straight away saying she has has this problem before which is not true and that it's coughing and respiratory which this is the first time Mia has had this. I just feel so let down because when I signed up I had the best cover as mia and Alfie have got older their cover has decreased. I now owe a bill for £4,315 which is unfair i pay so much a month. So payplan is happy to take money and not pay for vet bills shame on you petplan you are a disgrace and im going to fight this to the end
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