This company rips people off.Have had my dog insured with them for 14 years without makin a claim. Now my dog has arthritis and needs monthly injections to control her pain.They paid the 1st few months and I had to pay the 20% excess, which was ok. However because I'm now entering a new policy year they want me to pay an extra excess of £115 before they restart paying my claims and yes still taking 20% of the claim as well. The government don't care, they give permission to these companies to rip us off.Its high time these insurance companies sorted and their policies reviewed by an independent adjuster.Over the years I have paid them in the region of £14,000 and now they just want more and more money from me. It will be cheaper for me to pay for my dog's treatment myself so I won't be bothering with any insurance again ever.
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