We chose this restaurant for the rooftop area in Stratford Westfield, London, good a birthday meal. On arrival we were told we couldn't use the rooftop, despite the rooftop menus being on their website. Awful service. Food was nice (pretty standard fare and not worth the money - trading on GR's brand name?). Three dishes were unavailable and long waits between courses. The WORSE THING was the customer service: different staff continually asking how the food was within minutes of each other. The wait staff presenting the bill to my male husband (so irritating) and when they asked how we found it today and I fed back, they became defensive. I didn't want to discuss it ... Finally, when I requested the service charge be removed, they volunteered to tell me it goes to management anyway and wouldn't affect them. Rude and unprofessional - it's a many thumbs down from me.
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