We had been seriously mishandled during the booking process - unhelpful , rude staff and given incorrect information resulting in several e mails and telephone calls .( I have copies of all correspondence regarding this). It was a treat for my Niece arriving from Canada but so stressful to get the booking in place . I went early to the Restaurant on the day and they still couldn’t find validation for the gift vouchers I paid for ; can you imagine if I had not been there early or worse had let my guests attend on their own - perhaps to be turned away ?You walk through the grandeur and luxury of The Savoy and then you get to the River Restaurant; ok , but quite plain a bit like a smart cafe but nothing special . Certainly not my idea of a special treat . The food VERY mediocre , I think Gordon Ramsay has a nerve critiquing other restaurants and chefs . Tiny servings of wine . Then , as it was my Nieces Birthday she was presented with a tiny (biscuit) ? size of a 50p piece with a candle on top - I was embarrassed. The staff were very polite but really it was a lot of money for such a disappointing experience and clearly -no one from GR Head office had informed the restaurant that we had been mishandled. Don’t waste your money . I won’t be going to any Gordon Ramsay Restaurant again . The Manager did call me to apologise afterwards which I really appreciated but it was too late our special occasion was over. He appeared to be the only person who cared . Honestly - very very disappointed .
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