Very bad first impression This was an exploratory contact with Gorilla to ask for urgently needed help.The person on the line was clearly trying to pigeonhole me into a business or ltd company package, when I told them I’m an employee and require my self assessment tax looking at.Clearly they’re not interested in individual business & the person told me that I could call HMRC myself to sort it.What kind of business retention agenda is that? You’re putting off people even before they join you!As a result of that initial meeting, and my subsequent look at their negative reviews, it’s abundantly clear the company does not have a reliable structure and judging by the initial impressions, they will get me to do most of the work myself.Which begs the question: why should I pay them in that case?My suggestion to them is to replace the first call agents with empathetic people instead of those who just say”You can sort that out yourself”
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