Do not buy anything from this company. They seem to trade us both Snox and Go Snox, and sell compression socks for travel. Absolute rubbish. The parcel took so long to arrive I’d already gone on my holiday, and when I asked about returning it, they first said I was out of time, then agreed that I was in time and said I had to return them to America! I’d brought them from what I thought was a UK company but it turned out they were obviously shipped from China. I queried the return to America, and they insisted this is where their returns depot was. They also kept offering me 10% off the purchase price to keep them. As I explained - I did not want to keep them as I’d already been on the holiday that I bought them for! They insisted they were a genuine company and said if I returned the items to America I would receive a full refund. Even though it cost me nearly £12 to return them I decided to go ahead as I had somehow spent over £50 on these compression socks! Two weeks after returning them they were returned back to me, as Snox had refused to pay the duty on them that was apparently owed. When checking this with the Snox customer services department they claimed not to know why the item had been returned, and suggested I followed it up with DPD myself. On following it up I found out they had been emailed by DPD and asked to pay the duty, and when they had refused to pay the duty the parcel was then returned to me in the UK. They are absolute rip off company. Avoid at all costs, Cheap Chinese rubbish and refusal to accept returns.
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