I recently made my first purchase after an offer popped up on Facebook. Upon arriving, I tried on 1 pair of the 2 pairs I had purchased. Despite checking the sizing guide prior to purchasing (I have lipedema so larger than average legs, so I always check this), the socks were too short and too tight and entirely unsuitable. I've been emailing back and forth with this company repeatedly trying to arrange a refund and return. Do far they've said the following:*ignored my refund request and suggested I buy more pairs of a different model with a 50% discount.*Asked for photos proving that they don't fit and showing how their size guide is wrong.* Declining a return and refund because I've tried one pair of the socks on for size and they're an "intimate item" and now not valid for return.Their website doesn't state that these are classed as an "intimate item", or that trying them on makes a return impossible. There's no clear refunds policy on their website either.I'll be speaking to my bank to initiate a chargeback, this Company is a scam as far as I'm concerned.
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