I ordered a gift basket on 8/13 for same day delivery on 8/14 after not receiving the item and trying 3 times to contact them I final was able to get ahold of representative. They apologized for the item not being delivered and said the item was not eligible for same day delivery. It took me contacting them to receive this update. They said they would be unable to fulfill my order, they did refund my money but when I asked if they could offer a replacement basket of some sort they said they could only do a replacement or refund even though they messed up. All in all I took the refund but recommend not going through them their customer service is terrible
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