I strongly advise anyone considering GP at Hand to think very carefully before signing up. My experience has been consistently negative and deeply concerning.Access to actual GPs is extremely poor. Getting to speak to a real GP when you genuinely need one is incredibly difficult, and care is fragmented across different clinicians who clearly do not communicate properly.I have been repeatedly given incorrect information about prescribing rules and NHS regulations, including being told things that are simply not true. These errors directly affected my care and caused unnecessary delays and distress.Despite being on long‑term medications for years, GP at Hand refused to put them on repeat prescriptions without valid medical justification. Instead, I was forced into a completely absurd system where I had to speak to physiotherapists who cannot prescribe, only to then need multiple additional appointments every single month before a GP would eventually prescribe the same medication anyway. This is inefficient, illogical, and clearly designed to shift workload rather than provide care.Medical records are not handled transparently. After discussions with clinicians, entries were later added to my medical record that directly contradicted what was actually said, without informing me. I also discovered that my case had been discussed with other clinicians without my knowledge or consent, which completely undermines trust.This service feels more like a bureaucratic obstacle course than a GP practice. You are bounced between clinicians, misinformed about your rights, and left to chase basic care that should be straightforward.Overall, GP at Hand has caused me significant stress, delays in treatment, and loss of confidence in primary care. Patients deserve honesty, continuity, and access to qualified decision‑makers — none of which I have experienced here.I would not recommend GP at Hand to anyone, particularly those with long‑term conditions, disabilities, or ongoing medication needs.
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GP at Hand is an NHS GP practice that works around you. We provide an efficient, trustworthy and caring NHS primary medical service, with the added benefit of a range of digital services.
Virtual GP appointment - See a doctor quicker. Video appointments are available 24/7 on mobile or tablet and often within two hours of booking.
Your choice of clinics - If you need to see a doctor in person, we have five clinics in London and you can visit the one most convenient for you.
Prescriptions sorted - Our NHS healthcare professionals prescribe medicines which you can collect from a local pharmacy of your choice, usually within the hour.
Digital Healthcheck - Healthcheck is a free information and educational tool to help you understand health risk factors, health profile, and lifestyle changes designed to help achieve a healthy lifestyle.
Instant symptom checker - Check your symptoms and get health information anytime using the symptom checker.
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