Utterly incompetent handling of a basic prescriptions admin issue. I clearly explained why there was a gap in my ADHD repeat requests (flexible use agreed with my psychiatrist, including not taking it at weekends). GP at Hand either didn’t read or didn’t understand the message and then escalated it by contacting my specialist asking for a new shared care agreement “with the dose I mentioned” — something I did not request.The result is I am going away on holiday tomorrow and will not have my medication for my holiday purely because of incompetent handling from GPatHandWhen you’re dealing with controlled medication and shared care, this level of carelessness is unacceptable. It created unnecessary stress, unnecessary specialist admin, and it makes the service feel unsafe and unreliable.
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GP at Hand is an NHS GP practice that works around you. We provide an efficient, trustworthy and caring NHS primary medical service, with the added benefit of a range of digital services.
Virtual GP appointment - See a doctor quicker. Video appointments are available 24/7 on mobile or tablet and often within two hours of booking.
Your choice of clinics - If you need to see a doctor in person, we have five clinics in London and you can visit the one most convenient for you.
Prescriptions sorted - Our NHS healthcare professionals prescribe medicines which you can collect from a local pharmacy of your choice, usually within the hour.
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Instant symptom checker - Check your symptoms and get health information anytime using the symptom checker.
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