I was there at the start when it was Babylon and I LOVED it. The idea makes so much sense - let people go to where they can be seen, rather than waiting for one specific GP to have a time slot. Unfortunately it's now the worst shit show imaginable. I waited TWO YEARS for a simple ultrasound referral and when I finally got to attend the appointment (feeling like I had won the lottery), the doctor asked to see the results of an ultrasound I'd had done privately in 2023 and didn't even bother to do one for me on the day. She offered me several options including surgery and promised to schedule a follow up within two weeks, but as always with GP at Hand, it's radio silence for over a month with no way to contact anyone, and I have no doubt I will never hear from them on this again and will have to start the whole process over elsewhere. Hate this service so much. Oh I also had a prescription from a private GP that they were supposed to take over, but because they will only fulfil a prescription if it is less than three months from issue, and they take five months to one year to do ANY ACTION, OF ANY KIND, the prescription keeps expiring so I keep having to get it reissued from the private doctor again at a huge waste of time and money. There are not enough words in the dictionary to convey how much I hate GP at Hand. They really should be shut down, for the health of the nation.
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GP at Hand is an NHS GP practice that works around you. We provide an efficient, trustworthy and caring NHS primary medical service, with the added benefit of a range of digital services.
Virtual GP appointment - See a doctor quicker. Video appointments are available 24/7 on mobile or tablet and often within two hours of booking.
Your choice of clinics - If you need to see a doctor in person, we have five clinics in London and you can visit the one most convenient for you.
Prescriptions sorted - Our NHS healthcare professionals prescribe medicines which you can collect from a local pharmacy of your choice, usually within the hour.
Digital Healthcheck - Healthcheck is a free information and educational tool to help you understand health risk factors, health profile, and lifestyle changes designed to help achieve a healthy lifestyle.
Instant symptom checker - Check your symptoms and get health information anytime using the symptom checker.
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