Abysmal service which the Care Quality Commission should reinspect as a matter of urgency, since the quality of care has plummeted so much in the last few years. I have been with GP at Hand since it was under Babylon, then eMed, and now the NHS, and each year the patient safety levels have gotten worse and worse.
I have finally pulled the plug and registered for a local, physical GP practice following GP at Hand mishandling my blood test samples and losing my ECG results.
The administrative staff are not fit to be in the healthcare profession, they do not care one bit if you live or die, they just want to sit on their phones and avoid speaking to patients. When I asked two different members of staff about my mishandled blood samples and my missing ECG results, I got a "computer says no" type response with no solution.
Unless you have the time and energy to advocate for yourself over, and over, and over again in order to receive a barely satisfactory level of care, do yourself a favour and avoid GP at Hand like the plague.
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GP at Hand is an NHS GP practice that works around you. We provide an efficient, trustworthy and caring NHS primary medical service, with the added benefit of a range of digital services.
Virtual GP appointment - See a doctor quicker. Video appointments are available 24/7 on mobile or tablet and often within two hours of booking.
Your choice of clinics - If you need to see a doctor in person, we have five clinics in London and you can visit the one most convenient for you.
Prescriptions sorted - Our NHS healthcare professionals prescribe medicines which you can collect from a local pharmacy of your choice, usually within the hour.
Digital Healthcheck - Healthcheck is a free information and educational tool to help you understand health risk factors, health profile, and lifestyle changes designed to help achieve a healthy lifestyle.
Instant symptom checker - Check your symptoms and get health information anytime using the symptom checker.
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