Subject: Issue With Grab Cash Balance Usage During Trip to SingaporeI would like to formally raise a concern regarding my recent experience using Grab Taxi during my trip to Singapore.I have been a regular Grab user in the Philippines and have consistently used GrabCash without any issues. Topping up via local banks is a standard, reliable feature, and fares are automatically deducted from my GrabCash balance each time I use the service.Before travelling to Singapore, I topped up a substantial amount in my Grab account to cover my transportation costs during the trip, as Grab also operates there. Upon arrival at the airport, I took the Metro to the hotel, but on my way back to the airport, I booked a Grab taxi. However, upon reaching my destination, the driver requested cash payment, explaining that the booking was set to cash.I informed the driver that I did not have Singaporean currency with me and that my Grab account had sufficient balance to cover the fare. Unfortunately, the driver refused to accept the payment because my GrabCash balance was in Philippine pesos.Given that Grab is an international company operating in multiple countries, I expected that my GrabCash balance would be usable across regions, or at the very least that the app would clearly prevent or warn users from booking cash-only rides when traveling internationally. The lack of currency compatibility and clear guidance caused significant inconvenience, especially upon arrival in a foreign country.I hope Grab can review this matter and improve its system to better support international travellers, either through automatic currency conversion, clearer payment settings, or more effective user notifications.Thank you for your attention to this matter. I look forward to your response.
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GrabTaxi Holdings Pte. Ltd.
