I have loved using Grab in Indonesia and have used their service either through food delivery or rides/cabs daily for the past 18 months. Today, I ordered food at 4.56pm, it arrived at 6.27pm cold and stale. I have never complained previously but today, it was so annoying that I ended up requesting a refund. The order cost Rp 150100 and they offered me a Rp 25000 voucher.Needless to say, I have expressed my disappointment in response and will be switching to use GoJek for everything now.
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GrabTaxi Holdings Pte. Ltd.
