Grab has permitted the following practices that mislead and exploit customers:Fake Reviews – By relying on a third‑party review company, Grab allows fabricated reviews to appear on its app.Misrepresentation of Businesses – Grab enables business clients to upload deceptive food photos that do not reflect the actual quality or hygiene of their operations.False Identities – Grab allows businesses to conceal or alter their real restaurant names, and even operate multiple “brands” out of the same kitchen. In Bali, many so‑called “restaurants” are in reality single individuals cooking from rundown, unsanitary locations while presenting themselves as legitimate establishments.Grab knowingly tolerates these practices, deceiving customers for profit. The company earns more per transaction than its drivers, while promoting fake discounts to inflate internal metrics and perpetuate manipulation.This is exploitation. Regulators and politicians must act, stop allowing large corporations to mislead and take advantage of citizens.
Claim your business profile now and gain access to all features and respond to customer reviews.
GrabTaxi Holdings Pte. Ltd.
