The epitome of Singaporean software negligence and failures. Grab is a negligent, monopolized, enshittified, adspace, shell of a corporation with the no customer support who will out of retaliation for any negative feedback blockade any payment methods. They are non existent and inconsistent, they make you wait for up to an hour for drivers with no updates. Their pricing is not transparent. I have never had so many issues with one company with payments, consistency, timeliness, transparency, integrity, or customer support in my life. SEA is dominated by Grab, and unfortunately for me, I have to deal with them every day I exist in Vietnam. I despise it. They have zero reliable safety checks. My Grab allowed over 30 minutes to pass when I didn’t check in on a GPS error which first of all is absurd, but second of all if I was in danger I would be dead. They have no customer support. Period. This is a subscription Adware, data eating, location stalking, malevolent app that can’t even reliably get you a car. I never have sat waiting for any transport in the rain for more than thirty minutes with a promise of “still looking” for a driver. Not even American public transportation has treated me with such vile and disparaging behavior. Grab, your loss of almost 50% market share to Xanh SM is a godsend for me, they give you a car, they let you pay, and they work and have a phone line to customer service. Singaporean software exports are competing to be the worst of the worst with customer service and Grab hits number one for me.
After leaving negative feedback in app and dropping a one star review all my payments mysteriously stopped working. 3DS verification failed on new cards. How coincidental.
Claim your business profile now and gain access to all features and respond to customer reviews.
GrabTaxi Holdings Pte. Ltd.
