We shipped our belongings from Wellington to Brisbane. But to find out that we are missing a number of our items/boxes. Their reasoning is that they loaded the right amount of boxes (based on labels) and delivered the right amount of boxes. But at pick-up, the team took our boxes and told us that they would label and mark them at the warehouse. So it was obvious that they did not label and mark all our boxes correctly. All we have been asking them is to check for boxes that aren't label as they are important items to us (kids memorabilia and many more). All we want is the boxes and our items back. But Grace Removals is not being helpful or considered to our queries.It is disappointing and sad that we trusted Grace Removals with our belongings and it can go missing so easily and without the care for it.
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