I would not recommend Grace Removals to anyone.How can a washing machine, an ironing board, a cabinet full of teaching resources, a garden broom, some kitchenware - measurement bowls, a clothes rack, go missing? The washing machine is an essential and expensive item. It is not as if the washing machine is wrapped in a towel.On January 17th 2022, I paid Grace Removals to remove furniture and to store my goods for four months while I was looking for rental accommodation. During the removal of goods, the team ran out of stickers. Due to this the goods were taken but the inventory was not filled in. I was informed by the team leader that the inventory would be updated and all items would be stickered once they got to the office. Last Tuesday April 26th, I had Grace Removals set up my furniture. I first noticed the washing machine missing and over this past week other goods are missing. I rung up Grace Removals and was told that as the goods are not on their inventory and it is hard to prove. I have since found an inventory that was sent through to me during the video survey showing all of the items in my unit before removal. I have emailed Grace Removals twice within this past week, and there has been no acknowledgement of my emails. I have paid premium ultimate cover with insurance prior to having my furniture removed and NO One has made any contact with me from Grace Removals. Grace Removals you have been an absolute disgrace to deal with.
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