You try to be fair in these reviews. So let me say at the outset that the team were friendly and on the whole helpful in our move. Our problem came about because not all our goods returned. Two items were missing. Grace denied ever taking them away and storing them for us. We know that they did, having seen them load them on their truck. I am sorry to say, but one cannot trust and assume that all the goods disappearing into the truck will return. You need to ensure that every single item (in our case there were well over 100 boxes and pieces of furniture etc) is itemised and carefully described-good luck with that one it will slow down your move by several hours. We took Grace to court but could not discharge the onus of proof because we had signed the outgoing documents as a complete record. By not correctly documenting the goods they took away (and charged us storage/insurance on for two years) we were left without legal remedy.One more thing to be aware of when dealing with them. When we applied for compensation for our lost items we were refused despite insurance (we had their Easycover option which was the most expensive). It turns out that Grace New Zealand are self-insured for the first $5000. Your claim is dealt with by an Australian company called Intercept Loss Adjusters Pty Ltd seemingly an independent organisation. Have a look at their website.Intercept “assesses” your claim and deals with it. What they don’t tell you, which I only found out by direct questioning, is that Intercept Loss Adjusters Pty Ltd is a subsidiary of Grace. I found this disturbing and I think it is poor that it is not made transparent that you are dealing with Grace and not the real insurer.Overall, I cannot recommend this company. They did not constructively engage with us in respect of the lost items and you can draw your own conclusions about how they conduct their affairs with respect to the insurance. We will not use them again, and no doubt there will be a response from the client services team saying that they will contact us to discuss. We know that’s a nonsense.16 Feb Well sadly that was right. I emailed the address below and received the advice that the NZ branch would contact me-of course they haven't so even the responses in this site are insincere...
Claim your business profile now and gain access to all features and respond to customer reviews.
