Very friendly staff but that is where it ends. They did one pack and went into storage till we sold house. The second pack when we sold house and all items were delivered to our new address. We heard that the items were in and out of trucks so many times so handled many times.when our furniture arrived at new house there was broken furniture, legs on dining chair oil stains on chairs and scratched and newly upholstered stools oil stained. Plant pots all broke wooden bench damaged crockery broke and glasses. We were very shocked and upset, so took photos and phoned office of our disappointment. We will be putting in a insurance claim.Staff were polite and worked hard but a lot to be done and trained on packing. Never will use Grace movers again. We have lived in many countries and moved house, never have we had so much damage with our items. We were only moving within NZ so would hate to think the damage moving overseas.Bad experience. Never again....will be using other movers for future moves.
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