graceremovals.co.nz

4.1
4.1 Based on 161 reviews

...

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MP39
Items picked up, never delivered (still waiting with no confirmation in sight).

I might not have a huge number of items to move so you would think this would be an easy move. However, once I paid the quote I never heard from Grace ever again. I had to continuously call to confirm a pick up date, then again to confirm a delivery date three weeks in advance. Then a day before the delivery I called to confirm if everything was alright and seems like they had not scheduled my delivery... They apologised and told me would confirm this time for sure and will call back... Two days after I had to call them back asking when is going to be that "when". Currently after three weeks or so after they picked up my items I am still waiting to find out if they will be ever delivered. I tried to believe, but the lack of communication is baffling. From my end their service was good until I paid, then they forgot about me. At least that is my experience.

1
Date of experience: Jun 22, 2021

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