Absolutely disgusting service. Had a container shipped to France after accepting a quote from Grace who had my items in storage. When my goods arrived I could not reconcile what was delivered with the numbered reconciliation provided. Goods missing, goods not mine, goods packed damaged, goods with missing parts. On top of tis they charged me port fees in France. They say that these were because of my poor communication with the French agent. I received two emails which I responded to in a total of 5 days, my goods took 22 days to get out of the port. The ship arrived 27 Jan 21 and the first email I got was 11 Feb 21 advising customs charges. I then received another large bill for port charges. I'm going to take this further because they have not provided any justification or proof as to the reconciliation of my goods or the added port charges. I believe the police need to be involved as well as the SFO, Maritime Authorities and the IRD.
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