graceremovals.co.nz

4.1
4.1 Based on 161 reviews

...

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Don Long
Not honouring quotes, 40% increase in actual price to quoted price

I would give 0 stars if I could.We recently moved from NZ to Australia. We used Grace removals to move our stuf and paid the shipping fees to Grace NZ before they started. We also got quote for storage in AUD once our stuff is in Australia.Our stuff arrived Australia last week and Grace AU just gave us a new price for storage which is 40% more expensive than what we were quoted by Grace NZ. We asked Grace AU to honour the orignally quoted price but don't seem to care and just told us this is the price they charge.What's the point of the quote if you just going to charge whatever you want? How could anyone trust your quotes if you don't honour them?Very disapointed with Grace Removals AU and everyone beaware of them not honouring their quotes.

1
Date of experience: Mar 29, 2021

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