We moved from NSW to Tauranga in Feb 2023. The performance of Grace in Australia was pretty average, if not for the lady at the desk in Canberra ACT, it would have been worse, every time we had an issue, she sorted it out. The guys loading the truck were great and very friendly and helpful, very quick and careful, they packed ahead of schedule, they contract to Grace and are not actually Grace Staff.When we arrived in Tauranga, we had to contact Grace in Auckland as we had had no update on arrival times, we were told the dates are a bit fluid and the Container would be landed in Auckland and freighted overland to Tauranga. This was not our initial understanding from Grace when we booked the removal. We heard nothing for weeks, after phoning Auckland office we were told the ship would be unloading soon, however a friend at Tauranga docks informed us that the ship had been and gone from Tauranga a week before. Still no contact from Grace Auckland. We constantly had to phone to get any details of what was happening despite assurances that they would get back to us. Eventually we got a delivery date, and we told them we needed a time for delivery to ensure someone was at the house to open it for unloading. My wife was travelling to my son's house 2 hours before the expected delivery time and saw a delivery truck parked, she stopped and asked the driver if he was looking for somewhere, it turns out it was our truck, they had the wrong address and no contact details for us. Communication is now not a word I would associate with Grace removals, given the cost of over $20k I would have expected more. I met a young engineer who had moved from Victoria in Australia 6 months previously, and his story was strangely similar, Australia Grace were OK, NZ Grace were totally uncommunicative.We have moved nationally and internationally several times and have used other removalists before with no similar issues.Would I use Grace again? No.Would I recommend Grace? No.
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