Awful. We used Grace to move back to New Zealand from Melbourne and totally regret it and will never use them again.The delivery truck was packed with our shipment in a very disrespectful and unprofessional manner and the crew were a couple of young casual rough looking guys.They delivered our expensive rimu chest of drawers to us broken. One of the feet on the drawers had been smashed off and it had lots of dents and marks from rough treatment. There were also plenty of marks, dents and scratches on our other property including a significant dent on some other reasonably new drawers and a cracked bowl.Even though we organised our move through Grace Removals Australia once our shipment reached New Zealand it was handled by Grace Removals NZ who we suspect were more responsible for the damage, although no one at Grace acknowledged responsibility for the damage to our drawers or could even provide an explanation for what happened.Overall we felt totally disrespected by how Grace Australia & New Zealand had treated our property that we had entrusted to them.
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