Initial quote full of promise. Upload and offload team very good. All other internal processes and communication very poor, resulting in delays which added significantly to our costs. Some compensation was given but only for extra accomodation in Christchurch. General manager admitted company failure and mistake. We made our feelings very clear in an email, I have written several reviews. No one has contacted me to follow up and I still feel we have been let down. It would be remiss of me not to share this so the company can make adjustments to their business model.
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