We previously used Grace 6 years ago and were so impressed with the whole process so we decided to book with them again for our recent international move from Aus to NZ. We have been so disappointed with the whole process!! They picked up all our stuff and there was a huge delay in our belongings even leaving the country and we were not informed of this. We had to keep ringing to find out where our stuff was! No tracking feature, nothing! Our belongings arrived 6 weeks later than they had initially said. When it arrived some of it was damaged and now we are in the process of claiming our insurance (we paid $1000) and we can't seem to talk to anyone who cares (it's been 2.5 months) Just save yourself the hassle and go with another company.
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