Useless vouchers for a complaint. Best to use Yeo products.Grahams sent us 5x£1 vouchers after we complained about not being able to get their natural (non-flavoured) kefir yoghurt. What use is this to us as we can't spend them?? Aldi (where we regularly buy this product) does not take vouchers. The letter that came with th vouchers names various supermarkets which apparently stock their products. Our local Morrisons doesn't have it (or any of their products). An online search shows that their kefir yoghurt cannot be bought online in Sainsbury's, Asda or Morrisons. I don't want their milk instead - at more than even corner shop prices (and earlier reviews say it goes off). When I wrote to ask about stockists, Fiona Keir, administrator, was very unhelpful - expecting me to phone around supermarkets. She can't be bothered to find out who stocks which of their products. Unbelievably, her letter with the vouchers starts 'Dear valued customer'. Really?? (Can't even manage to insert customer name in the letter - they must get a lot of complaints). So, don't bother buying their products, buy Yeo or supermarket own brand. At least then you've got a chance of getting some customer service.
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Graham's The Family Dairy is a family farming and dairy business now run by the founder's son and grandchildren. Producing our award-winning range of conventional, organic and Jersey Gold milks as well as butters, cream and ice-creams from our dairy i...
