We hit a deer in Sept '24 WV while traveling to NC. We called Grange and they said to take to a local body shop. From the beginning the experience with the body shop was bad. I felt immediately something wasn't right with the body shop , i suspected fraud, and kept asking my claims rep what we should do. She never responded. Grange paid over $7000 to fix my car and when I got it back 5.5 months later, my hood cable was severed, parts were missing, and things were not fixed properly. I took it to another body shop and the bill to fix it correctly is over $13,000. Grange will not. help. We were defrauded by the original body shop. Grange clearly doesn't care and indicated that we shoud have used one of their preferred body shops. They did not mention that in our initial call and upon checking there are no preferred body shops in the entire state of WV. Their response is we picked the body shop, so we are just out of luck. They do not care that the body shop committed fraud and that we are left with a now $13k repair bill and a worthless car. The claims rep has been extremely unhelpful and it is impossible to talk to anyone on the phone.
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Grange Insurance, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers customizable auto, home and business insurance protection. In 2024, Grange received AM Best's Standing the Test of Time designation for being rated "A" (Excellent) or higher for 50 years, a testament to its dedication to financial strength and stability for its policyholders. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin. See more
