TL;DR: Raised rates by 25%, refused my cancellation form, sent me to collections for money they charged after I cancelled service.I had a homeowners insurance policy with Grange and was satisfied for the first year—good rates and no hassles. Then, they raised my rates 25%. I had no claims, paid on time, and dealt through a broker, Meridian Insurance in Dayton, Ohio. When I called, I could not speak to a human at the main office so I called one of the field offices where a lovely woman who worked for the company for "many many years" advised me to shop elsewhere; she'd never seen rates hikes like this. So I shopped around and found a much better rate. I notified Meridian who said they would notify Grange. I also had my new insurance fax over the cancellation. Grange then sends me a bill for the days after my cancellation. I wrote a letter informing them of the mistake (since their phone lines never ring through to an actual human). The next letter I get is from a collection agency. Do yourself, your credit score, and your sanity a favor and avoid Grange like the plague.
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Grange Insurance, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers customizable auto, home and business insurance protection. In 2024, Grange received AM Best's Standing the Test of Time designation for being rated "A" (Excellent) or higher for 50 years, a testament to its dedication to financial strength and stability for its policyholders. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin. See more
