My car was involved in a minor accident, not at all my fault. I got all the at-fault driver's details, got him to admit fault & contacted Grange.It started off very well, with them promising to manage all aspects of the claim and to claim off the other driver's insurance. They did as promised, with a little pushing from me and the repair was quoted and arranged.I did not claim anything else from the at-fault driver for my expenses, inconvenience or final selling price impact.The challenge came when I came to settle the final bill and the repair company insisted I pay the 'deductible' from my insurance.When I asked for this to be paid back by Grange, the problems started, with them procrastinating, with various excuses, for months. When I threatened them with legal action, the deductible was refunded within 24 hours!
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Grange Insurance, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers customizable auto, home and business insurance protection. In 2024, Grange received AM Best's Standing the Test of Time designation for being rated "A" (Excellent) or higher for 50 years, a testament to its dedication to financial strength and stability for its policyholders. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin. See more
