I've backed this company in the past and had issues with quality upon arrival that was addressed and answered in an acceptable and timely fashion. More recently, Graphene-X has been available for purchase not only from Kickstarter when new products are released, but their own website and on Amazon. Since then, I've only ever had packages thoroughly packed and often even enclosed in reusable zippered packaging, which keeps the final products in pristine condition. When possible, keep an eye on their official website for events and sales, and use the contact information there to contact customer service for assistance.
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