I had a very unpleasant and fraudulent experience with Gratiae Cosmetics at their kiosk in Dolphin Mall, Miami. Initially, I was approached with samples, but the situation quickly escalated into a high-pressure sales tactic involving rude and manipulative behavior from their staff. They applied products without my consent and insisted on selling items at varying prices with damaged packaging.The worst part was when my card was taken from my hands without permission, and they processed a $53.50 transaction without properly informing me or showing a return policy. Soon after, I experienced an allergic reaction to the sample applied on my wrist, leading me to return the product within 30 minutes. However, the staff were dismissive, rude, and refused a refund, instead insisting on an exchange despite my clear discomfort and dissatisfaction.I left the product at the kiosk, but this entire ordeal was distressing and unethical. Upon researching, I found numerous complaints and allegations against this company online, which align closely with my experience. Avoid this company at all costs—deceptive practices like this should not be tolerated.
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