Horrible company!!! Stay away....they are robbers!!I placed an order on 2 July for some swimwear. The expected delivery date was by 11 July. On 4 July the item was ready for dispatch, but by 9 July Evri had not received my parcel yet. So in the evening I decided to cancel the order and get a refund. As of today, it is totally unclear what is happening with this order. On Grattan's website, there is a note of my cancellation request (9 July), a note that the carrier confirmed the cancellation (9 July). But (after 2 days) the website still shows a delivery date on 11 July. On Evri tracking, it shows that they have not received the parcel instead. Grattan's customer service has no idea on where the parcel is, if the order is going to be cancelled or delivered today or another day. I am leaving on holiday and I cannot afford for the parcel to arrive when I am not here. I won't be needing the content any longer and I won't be able to return it within the return period. I don't want to waste money on a bikini that I cannot wear on holiday. Customer service is unable to help and Grattan may well be stealing my money!!! Robbers!!
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Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now
