Grattan used to be a great catalogue but since it has been using Evri as its courier and has outsourced its customer service it has gone severely downhill. Despite requesting my recent order be delivered to a local ParcelShop, the items were delivered to my home. When I queried this I was told that I had put two delivery addresses on the order which is impossible to actually do. When I again challenged this I was then told that only certain items were available for the ParcelShop option but this had never been disclosed at checkout or even after ordering so in my view is a breach of contract. I now have no idea where my items will be delivered and as I work all week who knows what will happen if they are delivered at home since previously Evri have left them on my doorstep on a busy street or have thrown parcels over my 6ft garden wall damaging contents and my property. I have been with Grattan for around 33 years but this will be the last order that I place with them as the service is appalling and the couriers a joke.
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Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now
