We placed an order for some topsoil (1000kg), which was initially due to be delivered on the 8th of April 2026. After waiting in for this all day, I called the customer service number. The issue, the phone call will automatically end after 14 minutes unless they pick up. Four attempts later, I finally get through. I'm told the truck broke down, so the order would come tomorrow instead (9th). The 9th comes, no delivery. I call again and am again told the truck broke down, speaking to the same person. By this point, I'm told it'd arrived the day after (10th). The guy (who's name begins with D), called me in the morning to say it'd be delivered in the AM slot. It's now 13:48, and still no delivery. I've tried calling three times, but the phone puts down after 14 minutes. I think this company only has one person working their phones as I keep getting through to the same person. The order eventually arrived at 14:07.Three days of being messed around. Breakdowns are fine and a perfect reason for a delay, but better communication and more customer service reps would help
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Welcome to Gravelmaster a leading supplier of decorative aggregates and landscaping products in the UK. We have extensive knowledge and experience supplying our customers in the commercial, public and private sectors.
We pride ourselves in supplying our customers with a wide range of high quality products. In order to cater for our diverse customer base and their requirements we have adapted our packaged offering so our products are available in loose loads, bulk bags, palletised and even sample bags. The majority of our products are available in sample bags allowing our customers to have a taster of our products before they commit to making a purchase. We have recently introduced our Gravelmaster Calculator which gives customers confidence that when they are purchasing our products they are ordering the correct quantity they require.
At Gravelmaster all our products are naturally quarried within the UK and Europe and are all of the highest quality as well as being competitively priced. To compliment our modern production and packaging facility we have a dedicated team of friendly aggregate specialists who are committed to ensuring all our customers receive a professional and reliable service.
We offer a fast and efficient delivery service, delivering direct to your home from within 48 hours of you placing your order.See more
