Absolutely disgraceful experience with Greater Anglia / Stansted Express. I travelled from Liverpool Street to Stansted Airport and tapped my phone like I normally do on UK trains, not realising that contactless tapping isn’t valid for Stansted Airport. The worst part? The barriers literally opened when I tapped, so obviously I believed it was accepted — then at the exit gate they hit me with a penalty fare, even though I offered to pay the correct ticket on the spot.The staff were rude, cold and completely unwilling to listen — it honestly felt like they were there to catch people out, not help passengers. And I wasn’t the only one: there were multiple tourists around me making the exact same mistake and also being fined. This genuinely feels like a deliberate tourist trap.Shocking service and a terrible experience.
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Greater Anglia is a train operating company in Great Britain owned as a joint venture by Abellio, the international arm of the state-owned Dutch national rail operator Nederlandse Spoorwegen, and the Japanese company Mitsui.
