**Subject: Formal Complaint Regarding Penalty Fare Issued at Stansted Airport**
To Whom It May Concern,
I am writing to formally complain about the penalty fare that was issued to me during my recent journey with **Greater Anglia**.
As a student, this was my first time travelling from **London Liverpool Street station** to **Stansted Airport railway station**. I was unfamiliar with the ticketing system and believed that tapping my bank card before boarding and then taking a seat on the train was the correct procedure.
Upon arrival at Stansted Airport (the final station), I explained politely to the female inspector that I had no knowledge of the ticket-purchasing requirement and that I was travelling for the first time. Despite this, I was issued a charge of **£71 GBP**.
Penalty Fare Details:
PF Number: **GA20230088**
Inspector ID: **GA1536**
I felt very upset and distressed by the situation. There was no clear guidance provided to me beforehand, and I did not hear any announcement explaining that a separate ticket must be purchased prior to boarding. As a new passenger and a student unfamiliar with the system, I believe more visible instructions or staff guidance should be provided before passengers board the train.
This experience has left me feeling that the charge was unfair and excessive for a genuine mistake. I respectfully request a review of this penalty fare and ask the company to reconsider or cancel the charge as a gesture of goodwill.
Additionally, I strongly recommend that clearer instructions be communicated to passengers before boarding to prevent similar incidents in the future.
I look forward to your response and a fair resolution to this matter.
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Greater Anglia is a train operating company in Great Britain owned as a joint venture by Abellio, the international arm of the state-owned Dutch national rail operator Nederlandse Spoorwegen, and the Japanese company Mitsui.
