We were very unfortunate to take the Coastal Pacific train journey from Blenheim to Christchurch on 16 February. The 5-hour journey starting at 2.00pm took 12 hours due to an engine breakdown which required an engineer to be despatched from Christchurch. The train was repaired around 9.30pm after 6 hours stationary in the middle of nowhere. There was a further half hour delay once the train was repaired due to the replacement driver being late. The train finally arrived in Christchurch at 2.15am on 17 February. No scenic views as the journey was mostly at night due to this considerable delay.Poor customer service with minimal updates on the situation and no contingency plans. A shambles. Great Journeys best avoided.
Claim your business profile now and gain access to all features and respond to customer reviews.