It's amazing if your train does run. If not be prepared to deal with the worst customer service ever. They will send your cancellation request out 6 minutes after their phone line closes for the day. They will offer you alternative transport via coach for just a 50% refund of your $240 ticket, which is more expensive than an intercity bus or flying. They will ignore your request for a refund for almost 3 weeks.They fail to understand that their customers often make a special trip out to do their trains, the cancellation reason was out of their control but they refuse to offer any discount to a future booking on an off-season train with empty seats. They will ignore your email, likely not read it all and just respond with one sentence. It's basic customer service to offer customers a partial discount on their fare if their first journey was impacted.If you do try to phone up good luck getting through, I tried multiple times and it feels like you are permanently on hold. Disgusting company considering they charge so much for their train fares, as much as I would love to try to do the Northern Explorer again I can't as it's now outside my budget to make a whole separate trip to do it.
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