Booked my elderly mum a seat on their Auck to Wgtn train. The website showed a seat that she wanted - forward facing window seat with no one facing her. We paid the money and clicked on the 'download ticket' button but nothing happened. Called the company and they said that the ticket will be sent 48hrs beforehand with a random assignment of a seat, even though the seat had been indicated when before we bought the ticket. So mum could have ended up with an aisle seat facing 2 strangers - not what was shown. This is appalling - not only does it specifically show your seat (and we kept changing dates until we got one mum liked) but nowhere does it say on that page that the seats are randomly assigned.
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