Unfortunately I no longer feel I could recommend this bank.I have been a customer since 1994. Personal Loans in the past & now a Home Loan.I found them to be mostly quite good until they became Great Southern Bank (Formerly Credit Union Australia). After the change they began closing branches that were convenient. Now I don't believe there are any apart from Kent St In NSW.Unfortunately the performance of their online banking platform is absolutely abysmal. Many times I've been unable to perform basic banking tasks due to timeouts. Last Tuesday (25th Nov) the online portal was completely down for a time in the morning.The outage prompted me to look into my Home Loan interest rate and make market comparisons.It turns out I've been paying more than a full 1% more than the market norm for the type of loan I have. I contacted GSB to see what they were willing to offer me as a log term customer. Was hoping for them to meet the comparisons I had made. They weren't interested in doing that. GSB made what I would consider to be an insulting offer to move me across to one of their standard Home Loans and only offered to waive $100 of the $300 change fee.Of course its my responsibility to make sure I'm getting the best rate possible. But you would think a bank that cares about it's customers would advise that they have retired a home loan and make sure the customer is moved to the most recent product at a competitive rate.This bank does care about customer loyalty or even about their customers at all really.Circumstances prevent me from moving my Home Loan to another financial service provider until Late January but when that time comes I am gone from the horrendous bank.
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Great Southern’s mission is to build winning relationships with its customers, associates, shareholders and communities. On any given day, we are hard at work helping young families realize the dream of home ownership, helping a business owner expand h...