My transfer to another bank was made and I checked it was taken out of my account. I had done the Phone verification numbers so thought it was done. Next day message to say transaction blocked and message to phone them and verify . I then went to look at my account and could not log in. So my account had also been blocked. I tried to phone number and hung up after half hour. I phoned back and pressed hash for call to be returned. So spent all morning till lunch time getting a reply. My account was then unlocked. I then asked this person who was quite nice if she could find out if the money machine at castle hill was working or is it still out of order as it has been for nearly 4 weeks. The lady tried to phone castle hill branch but no answer. So to get cash I had ordered means I have to go to Hornsby. I didn't hear back so I drove to Castle Hill and told Lydia I had had a bad morning and was explaining what had happened and asked why-the phone number she had given me didn’t answer and why the email that was sent to her from melbourne office asking her to phone me was also not answered. I was wanting to know if machine was now working. Thats all I wanted to know so I could arrange for money to be at Hornsby. But no reply so I ended up driving to Castle Hill once again and Lydia tells me machine still not working. I found when Norman was at this branch and some of the others I was treated very well. However I cant say I still feel that way. Lydia might be good at her job and an important person but I have come home now on two occasions feeling terrible and not appreciated as a valued customer. I needed from Lydia an apology for what had happened and an apology for not contacting me re the machine breakdown. It was Lydia who told me to phone on Monday to check if machine was working so I could order cash from Hornsby if it was still out Lydia was making excuses for not phoning or answering her email wheras I am left to feel I am an annoyance rather than a valued customer who has invested a lot of money at gsb.At my age I don't want to be just a number. I will be looking at moving my funds as soon as each term deposit finishes. I have been at this bank since its early beginning as credit union.This is not first time my payments have been blocked and its the straw that has broken my trust with gsb unfortunatelyCarol P
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