I ordered a Kentia Palm XXL (220cm) and Ficus Elastica Robusta (150cm). Instead, I received a completely different plant (a 200cm+ Bird of Paradise) that was damaged and infested with pests.I reported immediately that I received a plant that wasn't mine. Green Bubble repeatedly said they would "arrange" pickup but never provided a date or time. After 5 days with a big pest-infested plant in my home, I had no choice but to dispose of it for health and safety reasons.When I requested my refund of €203.91 for the wrong/defective plant, Green Bubble illegally conditioned the refund on removing my review. They stated in writing: "We are willing to transfer the amount as soon as the posted reviews have been removed."This violates EU consumer protection law. I was forced to comply to receive the refund I was legally owed. I removed my review as demanded, and after over a week of silence, they finally processed the refund.Green Bubble also falsely claimed I was responsible for keeping a defective, pest-infested plant indefinitely, despite their failure to arrange timely pickup within the 5 days I kept it.edited since I received my refund.
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